Frequently Asked Questions
PRODUCT
What materials do you use?
All ALIEL Products are made from high quality Leather.
How should I care for my ALIEL?
- Keep your product in the provided dust bag standing upright.
- Stuff your bag with paper wrap to restore and hold its shape.
- Wipe Synthetic Leather bag with an alcohol-free wipe.
- For unexpected oil stains, treat with powder.
Where are the products made?
All of our products are crafted in The Land of Pharaohs, Cairo, Egypt.
GUARANTEE
ALIEL product comes with a lifetime guarantee. We offer a full guarantee for defects. We will happily replace or repair your product. Contact info@alielofficial.com and we will take care of you!
SHIPPING
Where do you ship?
We ship worldwide
How much does shipping cost?
Shipping varies upon Location.
Do I have to pay duties and taxes?
We cover duties and taxes for shipments to all countries. You won't pay additional fees beyond the product price.
How long will it take my package to arrive?
Local Shipment: 1-4 business days
International Shipment 5-14 days
Where do you ship from?
Your order will be shipped to you from our Mother Land, Cairo, Egypt.
RETURNS
What is your return policy?
- We accept returns within 14 days.
- The item(s) should be returned unused and in their original packaging.
- Sale items cannot be returned or exchanged.
- The shipping cost associated with the return is the responsibility of the customer.
- You will receive your refund in the original form of payment.
- Refunds can take up to 10 working days.
ORDERS & PAYMENT
How do i make an order?
Just click on a product you like and add to cart. Then just follow the easy checkout process.
Can I change or cancel my order?
We process orders very quickly, so we’re usually unable to make changes once an order has been placed. However, you may request an exchange or refund within 14 days of receiving your order. Please email us at info@alielofficial.com and we will assist you.
What forms of payment do you accept?
We currently accept Mastercard, Visa, American Express.