Refund policy

ALIEL Return & Refund Policy

We at ALIEL strive to ensure the highest level of satisfaction with our handcrafted creations. If for any reason you are not completely satisfied with your purchase, we are here to assist you.

1. Eligibility for Returns

• Items must be returned within 14 days of receipt.
• Products must be unused, in their original condition, and accompanied by the original packaging, dust bag, and proof of purchase.
• Custom or personalized items are non-returnable unless there is a manufacturing defect.

2. Return Process

• To initiate a return, please contact our Customer Service team at info@alielofficial.com or +2 01275070777
• Once your return is approved, you will receive instructions and a return shipping label (if applicable).

3. Refund Policy

• Refunds will be processed once the item is received and inspected.

• Refunds are issued to within 2-4 business days after approval.

• Shipping fees are non-refundable unless the return is due to a defect or error on our part.

4. Exchange Policy

• We offer exchanges for the same item in a different color or size, subject to availability.

• Exchanges must also be requested within the 14-day return window.

5. Damaged or Defective Items

• If you receive a damaged or defective item, please notify us within 48 hours of delivery.
• We will provide a replacement or full refund, including shipping costs.

6. Non-Returnable Items

• Personalized or customized items.
• Items purchased during final sales or special promotions.

7. International Returns

• For international orders, the customer is responsible for return shipping costs, duties, and taxes.
• Refunds will be issued for the item price only, excluding original shipping costs.

Contact Us

For any questions or concerns, please contact us at:

Email: info@alielofficial.com

Phone: +2 01275070777